Data deletion

ChatFi social selling assistant (WhatsApp, Facebook and Instagram)

What we store

When a store owner connects Facebook, Instagram or WhatsApp, we store the access token for that Page or number, the Page and account names, and the conversations between customers and the store's assistant (message text and sender ID) so the owner can review and improve replies. Customer messages are processed by our AI provider, OpenAI, to write replies.

Store owners: delete your data

• In your ChatFi dashboard open Products, tap the social icon, and press Disconnect next to the channel. This removes the connection and its access token.
• Or remove ChatFi from your Facebook settings under Business Integrations. Facebook then tells us, and we delete your connection and your Facebook and Instagram chat records automatically.

Customers: delete your messages

Messages you sent to a store are held on behalf of that store. To have your messages deleted, contact us with the store name and the account or number you used.

Contact us

Email chatfi6643@gmail.com or message us on Telegram. We confirm and complete deletion requests within 30 days.